How to Claim RELX Warranty in UAE?
Why Know the RELX Warranty in UAE?
Choosing a premium closed-pod system like RELX is a real investment in your vaping experience. You buy a RELX device for its quality, reliability, and smooth performance — but even the best devices can sometimes have a manufacturing issue. That’s exactly why the RELX Warranty exists. It gives you protection, support, and peace of mind.
If you’re using devices like the RELX Essential, RELX Infinity 2, or the premium RELX Artisan, understanding the warranty is important. It helps you know what’s covered and what steps to take if something goes wrong. This guide breaks down the RELX warranty in the simplest way and explains exactly how to claim it in the UAE.
What Is the RELX Warranty?
The RELX Warranty is a limited manufacturer’s warranty that covers any defects in materials or workmanship. If your device stops working properly under normal use, the warranty makes sure you’re protected and can get a replacement.
Warranty Duration
RELX Devices:
Most RELX devices — including Infinity, Essential, and Artisan — come with a 1-year (12-month) warranty from the original purchase date.
Accessories:
Items like charging cases also usually come with a 12-month warranty.
The warranty is especially important for UAE customers because it confirms your device is authentic, safe, and supported. If your product is genuine and becomes faulty, you can receive a fast replacement without any hassle.
Want to see the top RELX pod flavors preferred by UAE tourists? Check out our flavor picks and trends.
Which RELX Devices Are Covered Under Warranty?
The limited warranty applies to all major rechargeable RELX devices, as long as they are bought from an authorized seller in the UAE. Covered models include:
| Device List |
|---|
| RELX Artisan |
| RELX Essential |
| RELX Infinity |
| RELX Infinity 2 |
| RELX Infinity Plus |
Important:
Your device must be a genuine RELX product purchased from a licensed UAE retailer. Any counterfeit, grey-market, or unauthorized device will not qualify for warranty support.
What the RELX Warranty Covers
The RELX warranty protects you against manufacturing defects that affect how your device performs during normal use. You can request a replacement if your device experiences issues such as:
- Internal manufacturing defects, like component failures.
- Battery problems are not caused by damage or misuse.
- Charging issues, even when using the correct cable and adapter.
- Auto-fire or failure to activate, despite the device being clean and properly maintained.
- LED malfunctions, where the light stops responding.
- Visible factory defects discovered right after unboxing.
In simple terms:
If your RELX device stops working on its own — with no drops, water contact, or tampering — it’s usually covered under the RELX warranty
We have all RELX Pods in stock, including RELX Pod Pro and RELX Pod Pro 2.
What the RELX Warranty Does NOT Cover
The warranty will not apply if the device is damaged due to misuse, accidents, or normal wear. You cannot make a claim if the issue is caused by:
- Water damage or exposure to extreme temperatures (e.g., leaving it inside a hot car).
- Physical damage, such as cracks, dents, or broken parts from drops.
- Lost or stolen devices.
- Using third-party chargers or non-RELX pods, which can cause device failure.
- Pod leakage that later damages the battery contacts—leakage is considered a consumable risk, not a device defect.
- Fake units or devices not purchased from an authorized UAE retailer.
If the damage wasn’t caused by RELX itself, the warranty won’t cover it.
How to Check if Your RELX Device Is Original
If you end up with a fake RELX device, it will never qualify for the official warranty—no matter what issue you face.
To confirm you’re using a genuine unit, always check the following:
- Check the Authenticity Code: Every real RELX device has a unique 14-digit code printed on the box. Enter it on the official RELX verification page to confirm if it’s genuine.
- Verify the Packaging: Original RELX packaging feels premium, comes fully sealed, and displays clear UAE-required health warnings. Poor printing or loose seals are strong signs of a counterfeit.
- Buy from Authorized Sellers: The safest option is to purchase from a trusted UAE retailer who provides a valid proof of purchase. Authorized sellers only stock genuine RELX products.
Why this is important:
Counterfeit devices often contain unsafe, low-grade batteries and fail quickly. They are not covered by any warranty and can even pose safety risks.
Looking for where to buy RELX vape and RELX pods in UAE? Find trusted sellers and shops.
Step-by-Step: How Warranty Claims Work in the UAE
Making a warranty claim is simple if you bought your device from an authorized UAE retailer. Follow these steps:
- Identify the Issue: Clearly note what’s wrong, e.g., “Device won’t charge” or “LED blinks red continuously.”
- Gather Evidence: Take clear photos or a short video (under 30 seconds) showing the defect—this speeds up approval.
- Contact Your Seller: Reach out to the authorized retailer you purchased from (like RELX Dubai) or email official RELX UAE support.
- Provide Key Information: Share your Order ID, proof of purchase, device serial number (on the box), a description of the issue, and the photos/video.
- Await Confirmation: The retailer or RELX team will review your claim, verify the serial number, and confirm eligibility.
- Receive Replacement: Once approved, a replacement device is sent to you. In major cities like Dubai and Abu Dhabi, delivery can be same-day or next-day; other emirates may take 1–2 days
How Long Does the RELX Warranty Claim Take?
One of the advantages of buying authentic RELX devices locally is the fast and efficient warranty process:
- General Response Time: Retailers usually acknowledge your claim within a few hours during business hours, or up to 24 hours.
- Typical Replacement Timeline: After approval, replacements are often dispatched immediately. In major UAE cities like Dubai and Abu Dhabi, delivery can be same-day or next-day.
- Possible Delays: Claims may take longer if you provide incomplete information (missing serial number or proof of purchase) or submit your claim on weekends or public holidays.
Tips to Keep Your RELX Device Warranty-Safe
To keep your RELX warranty valid, follow these simple tips:
- Use Only RELX Pods: Third-party or unverified pods can cause leaks or battery issues, which may void your warranty.
- Keep It Dry: RELX devices are not waterproof. Avoid water, high humidity, and extreme heat.
- Use the Correct Cable: Always charge with the original RELX cable or a trusted high-quality USB-C cable to prevent battery damage.
- Store Properly: Keep your device and pods upright when not in use to reduce the risk of minor leaks.
Common Issues UAE RELX Users Face (and What to Do Before Claiming)
Many minor issues are easily fixed, avoiding an unnecessary warranty claim. Try these steps first:
| Issue | Likely Cause & Solution |
| Device not hitting/no vapor | Clean Connectors: Use a dry cotton swab to gently clean the gold battery contacts inside the device and on the bottom of the pod. |
| LED blinking or showing an error | Re-seat the Pod: Remove the pod, wait a few seconds, and firmly re-insert it. For Infinity 2, try the central button reset if available. |
| Weak Draw/Low Vapor | Check Pod Seating: Ensure the pod is fully inserted and the magnetic connection is firm. Also, check if the pod is nearly empty. |
| Blinking Red Light | Low Battery: This usually means the battery is critically low and requires immediate charging. |
Final Thoughts
The RELX Warranty provides peace of mind by covering genuine manufacturing faults while clearly defining what isn’t included, such as water damage or physical drops. Understanding these details helps you use your device safely and responsibly.
Protect your investment by following care guidelines and always purchasing from authorized UAE retailers.
Ready for a worry-free experience? Visit RELX Dubai today to buy an authentic, warranty-eligible RELX device and enjoy fast, reliable delivery across the Emirates.
Want to compare RELX pod flavors like Berries, Lemon or Cherry? See which suits you best in our breakdown
FAQ: RELX Warranty in UAE
Do pods have a warranty?
No. RELX pods are consumables and don’t come with a standard warranty, but defective pods may be replaced within 24–48 hours.
Do I need the box for warranty?
Yes. The box has the serial number and authenticity code needed for verification.
Can I get a replacement if I lost my device?
No. Lost or stolen devices are not covered by the warranty.
Will RELX replace a device damaged by leaks?
No. Leak-related damage is treated as misuse and is not covered.
Does a replacement device come with a new warranty?
No. The replacement follows the remaining warranty period of the original device.