Relx Dubai Return Policy

Overview

At Relx Dubai, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. However, if for any reason you are not satisfied with your purchase, we offer a hassle-free return policy for all our customers across the UAE.

Return Period

You have 7 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Eligibility for Returns

To complete your return, we require a receipt or proof of purchase. The following items are eligible for return:

• Products that are unused and in their original condition
• Products that have not been damaged or altered
• Products returned with original packaging and all components

Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or opened
• Products without original packaging or components
• Items marked as final sale or non-returnable

Return Process

1. Contact Customer Support: To initiate a return, contact our customer support team at [customer support email/phone number] within 7 days of receiving your order. Please provide your order number and the reason for the return.
2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return your item.
3. Packaging: Pack the item securely in its original packaging, including all components and accessories.
4. Shipping: Send the item back to us using the return shipping address provided by our customer support team.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, a full refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Return Shipping Costs

Relx Dubai covers return shipping costs for defective or incorrect items. For other returns, you are responsible for paying the return shipping costs.

Exchange Policy

We do not offer direct exchanges. If you need a different product, please return the item for a refund and place a new order.

Contact Us

If you have any questions about our return policy, please contact our customer support team at:

• Email: [email protected]
• Phone: +971564584401

Thank you for shopping with Relx Dubai! Your satisfaction is important to us, and we are here to assist you with any issues you may have.