RELX Device & Pods: Easy Instructions for First-Time Users
You’ve just got your first RELX device and a set of flavorful RELX pods. Now you can enjoy one of the smoothest and easiest-to-use vaping systems in the UAE.
Starting something new can feel a little tricky, but RELX is designed to be simple. This guide is for first-time users in the UAE, helping you avoid common mistakes and get straight to the smooth experience RELX is known for.
From unboxing and charging to your first puff and easy troubleshooting, we’ll cover everything you need to start vaping with confidence and ease.
Understanding RELX Devices and Pods
Before you start, it’s important to know the two main parts of your RELX system: the Device and the Pod.
RELX Devices Available in the UAE (Battery & Brain)
The device is the rechargeable battery unit that powers vaporization. All modern RELX devices are draw-activated—no buttons needed—and charge via USB-C.
| RELX Model | Power Modes | Target User | Notes |
|---|---|---|---|
| RELX Essential | Single | Beginners | Simple, budget-friendly |
| RELX Infinity / Infinity Plus | Single | Everyday users | Flagship, SmartPace alerts, aluminum body |
| RELX Infinity 2 | Boost / Smooth / Eco | Experienced users | Faster charging, versatile usage |
| RELX Artisan | Single | Style-conscious users | Leather/unique finishes |
| RELX Creator | Single | Heavy users | Up to 15,000 puffs, long-lasting performance |
RELX Pods (The Flavor & Nicotine)
The pods hold the pre-filled e-liquid (nicotine salt and flavor) and contain the heating element (FEELM ceramic coil).
- RELX Pod Pro / Pod Pro 2: These are the most common and latest versions of the pods. They feature advanced leak-resistant designs (11 layers/maze-like structure) and are widely compatible with the Infinity, Essential, Infinity 2, and Artisan devices.
- Compatibility Note: The RELX Pod Pro 2 is generally compatible with the core RELX devices (Infinity, Infinity 2, Artisan, and Essential). The RELX Creator uses its own unique, much larger pod that is not compatible with the other devices. Always verify the pod type matches your device model.
Step 1 – Unboxing Your RELX Device
Before inserting a pod, take a moment to get familiar with your new RELX device.
What’s in the Box
Most RELX starter kits or device-only packages include:
- The RELX battery device
- A USB-C charging cable (for most modern models)
- A user manual
- If you purchased a Device & Pod Combo Kit: one RELX Pod Pro or starter pod
Checking Device and Pod Authenticity
Counterfeit products are common, so make sure you only buy genuine RELX devices and pods. Protecting your health and money is important.
How to Verify:
Look for the QR code or the 14-digit scratch-off authentication code on the packaging. Scan the QR code or enter the code on the official RELX verification website to confirm your product is genuine.
Charging Before First Use
Even if your device has some factory charge, it’s best to fully charge it before using.
- Connect the USB-C cable to the device’s charging port (usually at the bottom) and plug it into a compatible power source such as a laptop, power bank, or wall adapter.
- Charging typically takes 45–60 minutes. The indicator light will turn off or change color once the device is fully charged.
Step 2 – Inserting Your RELX Pod
Thanks to RELX’s magnetic design, inserting a pod is quick and easy.
Prep the Pod: Remove the silicone stoppers or seals from the top (mouthpiece) and bottom of the pod. These keep the e-liquid fresh during shipping.
Insert the Pod: Align the flat sides of the pod with the device and slide it into the top cavity. You’ll feel a magnetic snap when it’s in place. No buttons or locks are needed.
Tip to Avoid Leaks: Wipe away any condensation around the base before inserting. A snug magnetic fit ensures the anti-leak structure works properly.
Step 3 – Turning On and Using Your RELX Device
One of the best things about RELX is its simplicity—there’s no power button to press.
How to Activate: Draw-Activated System
All main RELX models (Infinity, Essential, Artisan) are draw-activated, meaning the device only turns on and produces vapor when you inhale through the mouthpiece.
Simply place the mouthpiece to your lips and inhale gently. The indicator light will softly illuminate while you’re drawing.
How to Take a Puff Properly
For the best flavor and performance, especially if you’re new to vaping:
- Take slow, steady puffs: Think of it like sipping a thick milkshake through a straw, rather than a sharp cigarette drag.
- Avoid long, deep draws: Over-inhaling can pull e-liquid too fast, which may cause a flicker in the indicator light, less flavor, or minor leaks.
- Wait between puffs: Give your device 3–5 seconds between puffs, especially when chain vaping. This allows the coil to re-saturate and prevents “dry hits” or a burnt taste.
Safety Tips for First-Time Users
- Start slow: Nicotine salt delivers a fast hit. Take short, gentle puffs and pause between them until you understand your tolerance.
- Pay attention to vibrations (Infinity models): The RELX Infinity will vibrate if you take more than 15 puffs within about 15 minutes. This SmartPace alert helps remind you to slow down.
Step 4 – Charging Your RELX Device
Keeping your battery charged ensures a consistent and smooth vaping experience.
Charging Ports and Indicators
- Port: Most modern RELX devices use a USB Type-C port at the base.
- Indicator: The device light usually pulses or stays lit while charging and turns off or becomes solid white/green when fully charged.
Charging Time and Safety Tips
- Full Charge: Typically takes 45–60 minutes.
- Battery Health: Disconnect once fully charged. Avoid overcharging, overnight charging, or leaving the device plugged in unattended.
- Long-Term Storage: If you won’t use the device for a long time, recharge it at least once every six months to maintain battery capacity.
Step 5 – Storing and Maintaining Your Device
The UAE’s heat and humidity require some extra care for electronic devices.
Proper Storage
- Keep your RELX device and pods out of direct sunlight and avoid leaving them in hot cars. Extreme heat can damage the battery, affect pod flavor and nicotine, and may even cause minor leaks.
- Store devices and pods in a cool, dry place.
Cleaning
- Wipe pod contacts inside the device cavity gently with a dry cotton swab to remove condensation and maintain a clean connection.
- Clean the exterior with a dry, lint-free cloth.
Pod Replacement Tips
- Replace the pod when the e-liquid runs out. Signs include fading flavor or a slightly burnt taste. Simply remove the old pod and snap in a new one.
RELX Device & Pod Combo Tips
Buying a RELX device and pod combo kit is often the best choice for first-time users.
Benefits of a Combo Kit
- Ready-to-Use Convenience: The kit comes with the battery and a starter pod, so your device is ready to use right after unboxing.
- Fewer Mistakes: A combo kit ensures you have the correct pod for your device, avoiding the common beginner error of buying an incompatible pod.
- Better Value: Purchasing the kit is usually more cost-effective than buying the device and pods separately.
Want to know the easiest way to claim RELX warranty in UAE? We’ve got you covered
Troubleshooting Common Issues
| Issue | Quick Fix | When to Contact Support |
| Device Not Working / No Vapor | Check the pod connection (remove and re-insert). Check battery status (charge if needed). Check the pod is not empty. | If the device is fully charged, the pod is full, and it still doesn’t activate. |
| Flavor Weak or Pod Not Recognized | Clean the contacts inside the device with a dry swab. Ensure the pod is properly seated and magnetic contact is secure. | If cleaning and re-seating do not fix the issue, the pod might be faulty. |
| Charging Issues | Try a different USB-C cable or wall adapter. Ensure the cable is plugged in firmly. | If the light does not illuminate at all when plugged in with a verified working cable. |
| Minor Leaking | Avoid pulling too hard or too rapidly. Clean the condensation under the pod. Store upright and away from heat. | If the leak is persistent and excessive (more than just a drop of condensation). |
Safety and Responsible Use
Using RELX devices safely ensures a better experience and keeps you and others safe.
- Keep Away from Minors: RELX products contain nicotine and should always be kept out of reach of children and pets.
- Avoid Overuse: Nicotine is addictive. Take breaks between puffs and be mindful of your intake. Use the SmartPace feature on Infinity devices to help manage usage.
- Check Authenticity: Always verify your device and pods using the QR code or 14-digit code on the official RELX website. Counterfeit products may contain unregulated ingredients or incorrect nicotine levels.
- Dispose Properly: Follow local UAE guidelines for disposing of used pods and expired batteries responsibly.
If you’re exploring new tastes, our list of RELX pod flavors popular with UAE tourists has some great suggestions
Where to Buy RELX Devices and Pods in the UAE
To ensure you get genuine, regulated products and the best service, always choose an authorized retailer.
- Trusted Stores: Buy from official online stores like RELX Dubai or licensed physical locations. They guarantee authentic products.
- Benefits: Official retailers provide the full manufacturer warranty, access to the latest models (Infinity 2, Pod Pro 2), and correct nicotine strengths (e.g., 3% or 5%).
- Delivery Options: Reputable UAE sellers often offer fast and convenient delivery, including same-day service in Dubai, Abu Dhabi, and Sharjah.
Final Tips for Beginners
You now have all the essential instructions to start your RELX journey with confidence.
- Start Slow and Explore: Take your time, enjoy the smooth draw, and gradually try the variety of RELX Pod Pro 2 flavors.
- Rotate Pods: If a flavor starts to feel dull, switch to another to prevent “flavor fatigue.”
- Follow Safety Guidelines: Keep products away from minors, charge safely, and always verify authenticity.
Your smooth and satisfying RELX experience starts here. Visit RELX Dubai to stock up on genuine pods and accessories!
FAQs for First-Time Users
How long does a pod last?
A standard RELX Pod Pro 2 (1.9 mL) lasts about 500–650 puffs, or 1–3 days for moderate users.
Can I use any RELX pod in any device?
Most core pods (Pod Pro & Pod Pro 2) work with Infinity, Essential, Artisan, and Infinity 2 devices. RELX Creator pods do not fit these smaller devices.
What flavors are best for beginners?
Fresh Mint (clean and crisp) and Watermelon Chill (light fruity with menthol) are smooth, beginner-friendly options.
How do I know when my device needs charging?
The device gives a low battery warning, usually a blinking light (red or white) on Infinity devices, signaling immediate charging is needed.