Most RELX problems can be fixed in a minute or two without tools. This applies whether you use a RELX Infinity 2, Artisan, Infinity, Infinity Plus or Essential. This guide covers the ten issues we hear about most from customers in the UAE, why they happen, and what to try in order before you replace anything.
How a RELX device works (and why that matters for fixes)
RELX devices are closed-pod systems with three parts that matter when something goes wrong:
- The battery in the device body, which powers the coil.
- The pod, which holds the pre-filled e-liquid and the coil.
- The contacts and airflow sensor between them. The device is draw-activated, so it fires when it senses you inhale.
Almost every fault below comes down to one of three things: a dirty or loose connection, a pod at the end of its life, or a battery that needs charging. That is why the same three checks come first so often: clean, reseat, charge.
1. Device not producing vapour
Why it happens: the pod isn’t fully seated, the airflow is blocked, moisture has built up in the pod chamber, or the battery is flat.
- Remove the pod and wipe the metal contacts on the pod and inside the device with a dry tissue.
- Reinsert the pod firmly until it sits flush.
- Check the airflow hole near the base of the device is clear.
- Charge the device and try again.
- Still nothing? Try a different pod. If a second pod works, the first one was faulty or empty.
2. Weak flavour or weak vapour
Why it happens: the pod is nearly finished, the wick hasn’t fully soaked after the pod was stored on its side, or quick back-to-back puffs are drying the wick.
- Try a fresh pod. A noticeable drop in flavour is usually the pod running out.
- Store pods upright so the wick stays soaked.
- Leave a few seconds between puffs.
- Charge the device. A low battery can also make vapour weaker.
If the pod hits but tastes of almost nothing, we have a dedicated guide: RELX pod hits but no flavour.
3. Burnt or harsh taste
Why it happens: puffing too hard or chain vaping dries the coil, or the pod is close to empty.
- Put the device down for a few minutes so the wick can re-soak.
- Take slower, gentler puffs.
- If the burnt taste stays, replace the pod. A scorched coil doesn’t recover.
4. Pod leaking or spitting
Why it happens: heat makes the liquid expand, which is common in Dubai and Abu Dhabi summers. Hard puffs can also pull liquid into the mouthpiece, and so can storing pods on their side.
- Remove the pod and dry the pod and the chamber with a tissue.
- Give the pod a gentle flick downward to clear liquid from the mouthpiece.
- Store pods upright, and never leave the device in a parked car or in direct sun.
5. Blinking or red light
The indicator light is how a RELX device reports battery and connection problems. Blinking is most often a low battery or a pod that isn’t connecting properly. Light patterns differ between models, so we’ve put every colour and flash for each device in a separate guide: RELX device blinking light meanings.
- Charge the device fully first.
- Remove the pod, clean the contacts on both sides and reseat it.
- Try another pod. A faulty pod can make the light blink.
- If it blinks after heavy use, let the device rest for a few minutes.
6. Device not charging
Why it happens: dust or lint in the charging port, a worn cable, or a weak USB source.
- Clean the port gently with a dry, soft brush or a wooden toothpick. Never use metal.
- Try a different cable you know works.
- Charge from a wall adapter rather than a car or laptop port.
- Check whether the indicator lights up when you plug in. If it never does with several cables, the port or battery may be damaged.
7. Auto-firing (activating without a puff)
Auto-firing is rare. It usually means moisture has reached the airflow sensor.
- Remove the pod straight away.
- Dry the chamber and contacts and leave the device upright without a pod for a while.
- Avoid tight pockets that press on the device.
- If it keeps happening, stop using the device and replace it.
8. Gurgling sound
A gurgle means liquid has got into the pod’s centre airway, usually after fast inhales, condensation, or moving from a hot street into air-conditioning.
- Remove the pod and give it a gentle downward flick.
- Wipe the mouthpiece.
- Take slower, shorter puffs.
9. Tight or blocked draw
- Make sure any seal or sticker on a new pod has been fully removed.
- Clear the airflow holes of dust or lint.
- Test with another pod to see whether the pod or the device is the problem.
10. Device not detecting the pod
Why it happens: dirty contacts, debris in the chamber, a faulty pod, or a pod that doesn’t fit the device.
- Clean the contacts on the pod and in the device.
- Remove the pod, wait about ten seconds, and reinsert it.
- Charge the device and try again.
- Check the pod is listed as compatible with your device. RELX Pod Pro 18mg pods, for example, are listed for Infinity, Infinity Plus, Infinity 2, Essential and Artisan.
Quick troubleshooting table
| Symptom | Most likely cause | Try first |
|---|---|---|
| No vapour | Pod not seated, flat battery | Clean contacts, reseat, charge |
| Weak or no flavour | Pod nearly empty, dry wick | Fresh pod, store upright |
| Burnt taste | Dry or scorched coil | Rest the device, then replace the pod |
| Leaking or spitting | Heat, hard puffs | Dry the pod and chamber, keep out of heat |
| Blinking light | Low battery, poor connection | Charge, clean, try another pod |
| Won’t charge | Dirty port, bad cable | Clean the port, new cable, wall adapter |
| Auto-firing | Moisture at the sensor | Remove the pod, dry the device upright |
| Gurgling | Liquid in the airway | Flick the pod, wipe the mouthpiece |
| Tight draw | Seal left on, blocked airflow | Remove the seal, clear the holes |
| Pod not detected | Dirty contacts, wrong pod | Clean, reseat, check compatibility |
When to replace your RELX device
Replacing is better than fixing over and over if:
- It never charges, even with several known-good cables.
- The warning light keeps blinking after charging and with fresh pods.
- It fails to detect any pod after cleaning.
- It gets unusually hot. Stop using it straight away.
- A full charge now lasts a fraction of what it used to.
You can compare current models in the RELX device range. Our Infinity 2 review and Artisan guide can help you choose. If a product arrives faulty, see our refund and returns policy or message us on WhatsApp at +971 55 627 7187.
Habits that prevent most problems
- Store pods upright and away from heat and sunlight.
- Take steady puffs rather than long, hard pulls.
- Wipe the pod contacts every few days.
- Don’t run the battery completely flat before charging.
- Use genuine RELX pods that are listed as compatible with your device.
For pod-specific issues such as leaks and flavour, see common RELX pod problems. For questions other users ask most, see RELX vape problems: real issues and user questions.
FAQs
Why is my RELX device blinking red?
Usually because the battery is low or the pod isn’t making good contact. Charge the device, clean the contacts and reseat the pod. If it continues, try another pod.
Why is my RELX not producing vapour even though it’s charged?
Check the pod is fully seated, the contacts are clean and the airflow hole is clear. Then test with another pod. A faulty or empty pod is the most common cause.
How do I reset my RELX Infinity?
Remove the pod, clean the contacts, leave the device without a pod for a few minutes, then reinsert the pod. If that doesn’t help, charge it fully and try again.
Why does my RELX pod taste burnt?
The coil has run dry from hard or rapid puffs, or the pod is nearly empty. Rest the device for a few minutes. If the taste stays, replace the pod.
Why is my RELX pod leaking?
Heat and hard puffs are the usual causes. Dry the pod and chamber, store pods upright, and keep the device out of hot cars and direct sun.
